Top 7 Industries Benefiting from Self-Service Kiosks in 2025

📝 Introduction

Self-service kiosks have become a staple in modern environments—from retail floors to hospitals—driving speed, convenience, and digital engagement. In 2025, the demand for touch-enabled, interactive kiosk solutions continues to grow across multiple industries. Here’s a look at the 7 sectors benefiting most from self-service kiosks, and how they’re using them to enhance operations and customer experience.

1. 🛍 Retail

Retailers use kiosks to reduce wait times, empower customers, and streamline checkout.

Applications include:

Price check stations
Endless aisle/inventory browsing
Loyalty program sign-ups
Self-checkout systems

🔗 SSI’s custom kiosks can be tailored for both standalone and integrated in-store experiences.

Ideogram Image Prompt:
“A self-service kiosk inside a modern retail store where a shopper is browsing product options and checking prices.”

2. 🏥 Healthcare

Hospitals and clinics are adopting kiosks to improve patient flow and reduce administrative burdens.

Common uses:

Patient check-in and appointment confirmation
Insurance scanning and co-pay collection
Health screenings and symptom checkers

Touch kiosks also support multilingual interfaces for accessibility and HIPAA-compliant workflows.

3. ✈️ Airports & Transportation

Speed and automation are essential in transportation. Self-service kiosks reduce lines and enhance traveler independence.

Use cases:

Flight check-ins and boarding pass printing
Transit ticket purchases
Baggage tag generation
Interactive terminal maps

4. 🍔 Quick-Service Restaurants (QSRs)

Fast-food chains are transforming customer service with kiosk ordering systems.

Benefits:

Faster order processing
Upselling prompts
Reduced labor strain
Integration with POS and kitchen displays

Outdoor and drive-thru kiosk models are also growing in demand.

5. 🏨 Hospitality & Hotels

Hotels use kiosks for fast check-ins, room key pickup, and concierge-style services.

Top features:

Self-check-in/out
Room upgrade options
Local attraction browsing
Digital concierge touchpoints

6. 🎓 Education & Universities

Campuses rely on kiosks to manage student services and information delivery.

Kiosk uses:

Campus maps and directories
Tuition payments
Event registrations
Digital bulletin boards

SSI’s interactive kiosks offer durable, ADA-compliant designs for campus-wide use.

7. 🖼 Museums, Galleries & Exhibits

Kiosks offer immersive educational value by turning exhibits into interactive journeys.

Enhancements include:

Multimedia storytelling
Exhibit information lookups
Ticketing and donations
Accessibility features (audio, large print modes)

🔗 Explore our interactive touch kiosks designed for high-traffic public spaces.

Ideogram Image Prompt:
“A museum visitor using an interactive kiosk to explore an exhibit with dynamic images and historical information on screen.”

✅ Conclusion

Self-service kiosks are transforming how industries interact with customers—streamlining service, reducing costs, and delivering more personalized experiences. Whether you’re in retail, healthcare, hospitality, or beyond, investing in a kiosk solution can future-proof your operation and impress your audience.

➡ Call to Action

At Screens Solutions International, we design and manufacture high-performance self-service kiosks tailored to your industry needs—from retail checkout to museum exhibits. Visit our kiosk solutions page or contact us to discuss a custom installation for your business.